Introduction
At Mystonics.com, we want you to be completely satisfied with your purchase. If for any reason you are not, our Refund and Return Policy provides guidelines on how to return products and receive a refund.
Return Eligibility
Time Frame: Products can be returned within 10 days of receipt, provided they are in their original condition and packaging.
Condition: Returned items must be unused, undamaged, and in their original packaging, including any accessories, manuals, or other items that came with the product.
Non-Returnable Items
Exclusions: Certain items, such as those on sale or personal hygiene products (e.g., earphones, earbuds), are not eligible for returns or refunds.
Refund Process
Inspection: Once we receive your return, we will inspect the product to ensure it meets our return criteria. If approved, your refund will be processed within 7-10 business days.
Refund Method: Refunds will be issued to the original payment method used during the purchase.
Exchange Policy
Exchanges: If you wish to exchange a product, please contact our customer support to discuss the available options. Exchanges are subject to product availability.
Customer Support
Contact Information: To initiate a return or refund, please contact our customer support team at [email protected] or call us at [phone number].